Refund and Returns Policy
At Donextop, we are committed to your satisfaction. If you are not completely happy with your purchase, our Refund and Returns Policy outlines how we can assist you.
Returns: We accept returns on unused and unopened items within 30 days of the original purchase date. To initiate a return, please contact our customer service team with your order number and reason for the return. Items must be returned in their original packaging and condition.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days. Please note that shipping costs are non-refundable.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us, and we will guide you through the exchange process.
Non-Returnable Items: Certain items, such as custom-made candles or items marked as final sale, are not eligible for return or refund.
Return Shipping: Customers are responsible for paying return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Hotline: 972-554-8566
- Mail: [email protected]
- Address: 2680 Worthington Drive, Irving, Texas, United States
